Terms of Service

1. Purpose and Scope of Information Collection

The information collected on giavivietan.com primarily includes:

• Full Name
• Email Address
• Phone Number
• Username
• Password
• Customer Address

These details are required when customers register an account or use services on the website to ensure their rights and facilitate order processing.

VIANCO stores the information that customers provide or submit through giavivietan.com. Such information is used to:

• Respond to customer inquiries and requests;
• Improve the quality of our products and services;
• Contact customers when necessary regarding their orders or service requests.

Customers are responsible for maintaining the confidentiality of their account credentials, including their username, password, and email account. Customers must promptly notify giavivietan.com of any unauthorized access, misuse, security breaches, or unauthorized use of their account so that appropriate action can be taken.

2. Use of Personal Information

VIANCO uses customers’ personal information for the following purposes:

• To provide information about new products, promotions, and special offers;
• To provide customer support services and website-related features;
• To verify transactions and communicate with customers regarding purchases made through www.giavivietan.com.

VIANCO will not use customers’ personal information for purposes other than those stated above without prior consent, unless otherwise required by applicable law.

3. Information Retention

Customers’ personal information will be retained until:

• The customer requests deletion of their personal information; or
• The customer logs into their account and deletes the information themselves.

Unless otherwise required by law, all personal information will remain securely stored on the servers of www.giavivietan.com.

4. Information Controller

VIANCO LTD Joint Venture Enterprise

Registered Office:
451/5 Nguyen Trai Street, An Dong Ward, Ho Chi Minh City, Vietnam

Telephone:
(+84-28) 3923 6265
(+84-28) 3750 7355

Email:
info@giavivietan.com

5. Accessing and Updating Personal Information

Customers have the right to:

• Access, review, update, correct, or delete their personal information by logging into their account;
• Request VIANCO to update or delete their personal information on their behalf.

Customers may also submit complaints or inquiries to VIANCO regarding the handling of their personal information. Upon receiving such requests, VIANCO will verify the information and take appropriate action depending on the nature of the issue.

6. Commitment to Protect Personal Information

VIANCO is committed to protecting the privacy and confidentiality of all personal information collected through www.giavivietan.com in accordance with this Privacy Policy.

Specifically, VIANCO undertakes that:

• Personal information is collected and processed only with the customer’s consent, except where otherwise required or permitted by applicable law.
• Personal information will not be sold, transferred, disclosed, or shared with any third party without the customer’s prior consent, unless disclosure is required by law.
• If the server storing customer information is compromised due to unauthorized access or cyberattacks resulting in the loss of personal data, VIANCO will promptly notify the relevant authorities for investigation and will inform affected customers in accordance with applicable legal requirements.

When registering an account or placing an order, customers are required to provide complete and accurate personal information, including but not limited to:

• Full Name
• Contact Address
• Email Address
• National Identification Number (where applicable)
• Telephone Number

Customers are solely responsible for the accuracy and legality of the information they provide.

VIANCO shall not be liable for, nor resolve, any claims or disputes arising from inaccurate, incomplete, or false information submitted by customers during the registration process.